Delivery & Return

DELIVERY

Order Confirmation

After placing your order, you will receive a confirmation email containing your order number. Your parcels are prepared and shipped by our logistics partner Bigblue, via various carriers (Chronopost, UPS, FedEx) depending on the delivery option selected at checkout (standard or express).
Delivery time varies between 2 and 7 business days depending on order volume, with a maximum delivery time of two weeks from the order date.

Delivery times

Shipments are made from Monday to Friday. The estimated delivery times are as follows:

• France, Belgium, and Luxembourg: 3 to 5 business days (standard) - reduced with the express option.
• Other destinations: delivery times vary depending on the country and the shipping option selected at checkout.
  These delivery times are provided for information purposes only and are not guaranteed. A reasonable delay cannot result in order cancellation.

Delivery Commitment

After confirming your order, NUOVO PARIS commits to handing over the ordered items to Bigblue and its carrier network within a maximum of 7 business days. The selected carrier is contractually required to deliver your order to the address provided.

Taxes and Customs Duties

NUOVO PARIS operates under a DDP (Delivered Duty Paid) model: applicable customs duties, import taxes, and VAT are calculated and included directly at the time of payment, and can be reviewed at checkout. You will therefore have no additional fees to pay upon delivery. We nevertheless recommend checking your country's customs regulations before finalizing your order.

Liability

Goods are shipped at the recipient's risk. We recommend checking your package upon arrival. Any claim must be made to the carrier within 48 hours of receipt.

Shipping Fees

All orders are shipped from our offices in the 3rd arrondissement of Paris through Bigblue, via Chronopost, UPS, or FedEx depending on the option selected. You will receive an email with a tracking number once your package has been dispatched.

International Shipping

We ship worldwide. Shipping costs are calculated based on the delivery address and the option chosen (standard or express).

RETURNS & EXCHANGES

You have 48 hours after receiving your order to report any damage to the carrier. After this period, NUOVO PARIS reserves the right to refuse any return or refund.

Vintage pieces are final sale and cannot be returned, exchanged, or refunded. Returns are only accepted for items from our current collection.

Return or Exchange Process

To request a return or exchange, please go directly through the following link: returns.bigblue.co/nuovo-paris

 

Conditions

Returned items must be in perfect condition, unworn, undamaged, and in their original packaging. No return will be processed without prior authorization via the link above.

Return Costs

Return shipping costs are at your expense. Please use a tracked shipping service.

Refund Timeframe

A refund will be issued within 3 to 5 business days after receiving and validating the return.

PRODUCT INFORMATION

NUOVO PARIS strives to describe its products as accurately as possible. However, slight variations may occur due to individual screen display settings. We cannot be held responsible for such discrepancies.

 

PRIVACY POLICY

1. Information Collection

When you make a purchase, we collect personal information such as your name, address, and email. We also automatically receive your device's IP address to improve your browsing experience.

2. Consent

By providing us with your information, you consent to its use for the purposes of our services. You may withdraw your consent at any time by contacting us.

 

3. Information Sharing

Your information may be shared if required by law or in the event of a violation of our terms and conditions.

 

4. Security

We use technologies such as SSL and AES-256 encryption to protect your data. While no system can guarantee absolute security, we comply with PCI-DSS standards.

 

5. Cookies

Our website uses cookies to enhance your browsing experience. You may choose to disable them at any time via your browser settings.

Contact Information

NUOVO PARIS - 132 rue de Turenne, 75003 Paris

eshop@nuovo-paris.com

Hosted by: Shopify Inc., 126 York St., Ottawa, Ontario, Canada

Registration Number: 88877766100024

You can access our Terms & Conditions and Legal Notices at any time at the bottom of every page on our website.