Delivery & Return
Delivery
Order Confirmation
After placing your order, you will receive a confirmation email containing your order number. The delivery time with Colissimo or UPS varies between 2 to 7 business days depending on order volume, with a maximum delivery time of two weeks from the order date.
Delivery times
Shipments are made from Monday to Friday. The estimated delivery times are as follows:
• France, Belgium, and Luxembourg: 3 to 5 business days.
• Other destinations: Delivery times vary depending on the country.
However, these delivery times are not guaranteed. A reasonable delay cannot result in order cancellation.
Delivery Commitment
After confirming your order, NUOVO PARIS commits to handing over the ordered items to its carrier within a maximum of 7 business days. The carrier is contractually required to deliver your order to the provided address.
Taxes and Customs Duties
For deliveries outside mainland France, you are responsible for paying import taxes, customs duties, VAT, and other applicable taxes according to the laws of the destination country.
Liability
Goods are shipped at the recipient’s risk. We recommend checking your package upon arrival. Any claim must be made to the carrier within 48 hours of receipt.
Shipping Fees
All orders are shipped from our offices in the 3th arrondissement of Paris via Colissimo or UPS. You will receive an email with a tracking number once your package has been dispatched.
International Shipping
We ship worldwide. Shipping costs are calculated based on the delivery address.
Returns & Exchanges
You have 48 hours after receiving your order to report any damage to the carrier. After this period, NUOVO PARIS reserves the right to refuse any return or refund.
Please note that vintage pieces are final sale and cannot be returned, exchanged, or refunded. Returns are only accepted for items from our current collection.
Return or Exchange Process
To request an exchange or a refund, please contact us at eshop@nuovo-paris.com, providing:
• Your name and order number.
• The reason for the return or exchange.
• Photos if the item is defective.
Conditions
Returned items must be in perfect condition, unused, undamaged, and in their original packaging. Without prior authorization, no return will be processed.
Return Costs
Return shipping costs are at your expense. Please use a tracked shipping service.
Refund timeframe
A refund will be issued within 3 to 5 business days after receiving and validating the return.
Product Information
NUOVO PARIS strives to describe its products as accurately as possible. However, variations may occur due to screen settings. We cannot be held responsible for such discrepancies.
Privacy Policy
1. Information Collection
When you make a purchase, we collect personal information such as your name, address, and email. Additionally, we automatically receive your device’s IP address to enhance your experience.
2. Consent
By providing us with your information, you consent to its use for our services. You can withdraw your consent at any time by contacting us.
3. Information Sharing
Your information may be shared if required by law or in case of a violation of our terms.
4. Security
We use technologies such as SSL and AES-256 to protect your data. While no system is foolproof, we comply with PCI-DSS standards.
5. Cookies
Our site uses cookies to enhance your experience. You may choose to disable them.
Contact Information
NUOVO PARIS – 11 Rue du Vertbois, 75003 Paris
Email: eshop@nuovo-paris.com
Hosted by: Shopify Inc., 126 York St., Ottawa, Ontario, Canada
Registration Number: 88877766100024
You can access our Terms & Conditions and Legal Notices at any time at the bottom of every page on our website.